Order status
Track My Order
Enter your order number and email to see where your job is.
To check your order, enter the order number and the email address shown on your order confirmation in the form on this page. You will see the current status of your job, from payment and proofing through production to ready for collection or dispatched. There is no need to log in, and no need to phone us to ask.
We also email status updates as your order moves along, so keep an eye on your inbox, including the spam or promotions folder. If your order is waiting for something from you, such as proof approval or a balance payment, the status will say so. Acting on it quickly is the easiest way to keep your job on schedule.
What each status means
Your order passes through a few stages. The exact wording on screen may vary slightly, but the steps are:
- Awaiting payment: payment or deposit not yet cleared
- Awaiting proof approval: we have sent a digital proof for you to check
- In production: your approved job is being printed or made
- Ready for collection: collect from our Rivonia store
- Dispatched: handed to the courier, with tracking details emailed
If your order is waiting on you
The most common reasons an order pauses are an unapproved proof, an artwork problem, or a payment that hasn't cleared. Check your email for our proof or message, reply with approval or changes, and complete any outstanding payment online by card or instant EFT through PayFast or Yoco.
Remember that for same-day printing, cleared payment and approved press-ready artwork must be in by 09:00 on a business day. A proof approved later than that moves the job to a later slot.
Collection and courier tracking
When your order is ready, we email you. Collections are from our Rivonia store, Monday to Friday, 08:30 to 17:00; bring your order number. For courier orders, the tracking reference from The Courier Guy, Pudo, PostNet, Aramex or Paxi is emailed once your parcel is dispatched, and you follow it on the courier's own system. See delivery and collection for details.
Business customers
If you have a business account, your portal also shows quotes, invoices, statements and past orders, so you can check status and reorder in one place.
Common questions
Where do I find my order number?
Your order number is on the order confirmation email we send after checkout, and on your invoice. Use it together with the email address you used when ordering to check status on this page.
I haven't received any emails. What should I do?
Check your spam, junk or promotions folder first, and make sure the email address on your order is correct. If you still can't find them, contact us with your order number and name so we can resend your confirmation and updates.
Why is my order still awaiting proof approval?
We have sent you a digital proof and production can't start until you approve it. Look for the proof email, check every detail carefully and approve it or reply with changes. Once approved, the status moves to production.
How do I track my courier parcel?
Once your order is dispatched, we email the courier's tracking reference. Use it on the courier's own tracking page, whether that is The Courier Guy, Pudo, PostNet, Aramex or Paxi, to follow your parcel to its destination.
Can I change my order once it's in production?
Changes are usually not possible once a job is printing, because materials and press time are already committed. Contact us immediately with your order number; if a change is still possible, we will confirm any effect on price or timing.